Insurance and Coverage
Basic coverage
Basic coverage up to the amounts below is already included in the rate, in case of an accident while you have the car.
If you file a claim under any of these coverages after an accident, you pay the deductible shown.
Bodily injury
Per person
Unlimited
(includes compulsory automobile liability insurance)
Property damage
Per accident
Unlimited
(¥200,000 deductible)
Vehicle damage
Per accident
Market value
(¥200,000 deductible)
Personal injury
Per person
¥30,000,000
(only while in the vehicle)
Basic coverage does not cover incidental damage that is not an accident — repairing a flat tire or a stone chip, for example. To cover damage like that, we recommend adding the Double Peace of Mind option.
Peace of Mind options (additional coverage)
Peace of Mind option (deductible waiver)
¥3,300 / 24 hours
This plan waives the deductible — the part of a covered loss you would otherwise pay yourself after an accident.
With this option, we waive:
✅️ The ¥200,000 deductible on vehicle damage
✅️ The ¥200,000 deductible on property damage
Double Peace of Mind option (deductible waiver & NOC waiver)
¥4,400 / 24 hours
On top of the deductible waiver, this plan also waives the Non-Operation Charge (NOC).
With this option, we waive:
✅️ The ¥200,000 deductible on vehicle damage
✅️ The ¥200,000 deductible on property damage
✅️ The Non-Operation Charge (NOC)
✅️ The cost of repairing a puncture, and the cost of the tire when a tire has to be replaced (labor included)
✅️ Damage from incidental trouble on the road, such as a stone chip
*If the accident is not handled with the police present, or is not reported to us right away, you pay the NOC even with the Double Peace of Mind option.
*If you patch a flat with the tire repair kit in the car, you pay for the kit.
*The Peace of Mind option and the Double Peace of Mind option apply to one accident per trip.
Insurance and coverage do not apply in the following cases
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Where you did not contact the police and us immediately at the time of the accident (that is, where there is no accident report)
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An accident caused while the vehicle was driven by someone other than the person who made the booking or a registered additional driver
*Additional drivers cannot currently be set up in the app.
To add a driver other than the person who made the booking, apply through the contact form.
We will issue a license verification / registration link for the additional driver.
■
Driving in breach of laws and regulations, such as driving after drinking or while under the influence of alcohol
■
An accident where the vehicle was used beyond the rental period (including an unauthorized extension)
■
An accident reported after the vehicle has been returned (including where damage to the vehicle is found after return)
■
A false report of an accident
■
Lending the vehicle to a third party, or driving without a license (including driving while your license is suspended, and driving a class of vehicle your license does not cover)
■
Settling with the other party without our consent, using the vehicle for tests or competitions of any kind, or using it to tow or push another vehicle
■
Theft while the vehicle was parked unlocked
■
Repair costs for damage to, or corrosion of, the bodywork or other parts caused by improper use
■
Accidents or vehicle damage where the vehicle was driven somewhere other than a maintained road (a beach, a riverbed, a forest road, and the like)
■
Vehicle failure caused by a completely dead battery
■
Any other breach of the Rental Agreement laid down by the Company
Prohibited conduct, penalties and loss-of-use compensation
BOXIV SHARE sets out prohibited conduct and the penalties that go with it, so that every customer can use the service in comfort.
Where prohibited conduct causes loss or damage, we will claim compensation for it.
If an accident, theft, breakdown, soiling or similar means the vehicle has to be repaired or cleaned, you are responsible for the loss-of-use compensation for that period — the Non-Operation Charge, or NOC.
With the Double Peace of Mind option, the deductible is ¥0 and the NOC is waived!
Roadside assistance
BOXIV SHARE comes with roadside assistance: if the car breaks down or something else goes wrong, a technician comes out and makes a temporary fix on the spot.
*The service covers temporary fixes and light work that can be done on the spot within 30 minutes.
Winch-out
Pulling the car out when a wheel drops
into an irrigation ditch or similar
Towing
The cost of transport to a designated location
after a breakdown or a dead battery
Temporary flat tire repair
Putting on the spare tire
when you have a flat