Insurance & coverage

Basic coverage

Basic coverage is built into the rate you pay, up to the limits below, for accidents during your trip.If you file a claim under any of these coverages after an accident, you pay the deductible shown.

Coverage limits

Bodily injury liability: Unlimited per person (includes compulsory automobile liability insurance)
Property damage liability: Unlimited per accident (¥200,000 deductible)
Vehicle damage: Market value per accident (¥200,000 deductible)
Personal injury: ¥30,000,000 per person (while in the vehicle only)

Peace of Mind options (additional coverage)

Peace of Mind (deductible waiver)

¥3,300 /24 hours

A plan that waives the deductible — the part of a claim you would otherwise pay out of pocket after an accident.

Add this option and we waive:

The ¥200,000 deductible on vehicle damage coverage
The ¥200,000 deductible on property damage liability

Double Peace of Mind (deductible waiver & NOC waiver)

¥4,400 /24 hours

A plan that waives the Non-Operation Charge (NOC) as well as the deductible covered by the deductible waiver.

Add this option and we waive:

The ¥200,000 deductible on vehicle damage coverage
The ¥200,000 deductible on property damage liability
The Non-Operation Charge (NOC)
Puncture repair, and the tire itself if it has to be replaced (labor included)
Damage from accidental trouble while driving, such as a stone chip

※Peace of Mind and Double Peace of Mind cover one accident per trip.

Basic coverage does not cover mishaps that are not accidents — the cost of repairing a flat tire or a stone chip, for example.

To cover mishaps like these, we recommend adding the Double Peace of Mind option.

Coverage does not apply in cases like these

Failure to contact the police and BOXIV immediately after an accident (cases where there is no accident certificate)
An accident caused by someone driving who is neither the person who made the booking nor a registered additional driver

Note: additional drivers cannot be set up in the app yet.
To add a driver other than the person who booked, submit a request through the contact form.
We will issue a license verification and registration link for that additional driver.
Driving in violation of laws or regulations, such as driving under the influence or driving with alcohol in your system
An accident while the car is used beyond the rental period (including an unauthorized extension)
An accident reported after the car has been returned (including damage found after return)
A false report of an accident
Sub-letting the car, or driving without a license (including driving while a license is suspended, or driving a class of vehicle the license does not cover)
Settling with the other party without our consent, use for testing or competition of any kind, or use to tow or push another vehicle
Theft after the car was parked unlocked
The cost of repairing damage or corrosion to the body or other parts caused by improper use
Accidents and vehicle damage from driving off maintained roads — on beaches, riverbeds or unpaved forest roads, for example
Vehicle failure caused by fully draining the battery
Any other violation of our rental agreement

Prohibited conduct, penalties and loss-of-use compensation

BOXIV SHARE sets out prohibited conduct and the penalties that go with it, so that every customer can use the service in comfort.
If you break these rules, we will seek compensation for the resulting loss.
If an accident, theft, breakdown or soiling puts the car out of service for repair or cleaning, you cover the revenue lost while it is off the road — the Non-Operation Charge (NOC).

See the list

Roadside assistance

Every BOXIV SHARE trip comes with roadside assistance: if the car suddenly breaks down or something goes wrong, a technician comes out and makes an emergency repair on the spot.
Note: the service covers emergency repairs and minor work that can be finished on site within 30 minutes.

Wheel recovery

Pulling the car out when a wheel drops
into a ditch or irrigation channel
Towing

The cost of transport to a designated place
after a breakdown or a dead battery
Emergency puncture repair

Fitting the spare tire
after a puncture