In an Emergency
If there is an accident or a breakdown, stay calm and get yourself to safety first.
Then call the police or the fire department if you need to.
Be sure to contact BOXIV SHARE Emergency Support below as well.
We will walk you through what happens after an accident and help with roadside assistance.
* For anything other than an emergency, please use the contact form.
BOXIV SHARE Emergency Support (24 hours a day)
We may not be able to answer right away if we are helping another customer.
If that happens, please wait a few minutes and call back.
If a tow truck is needed in an emergency such as an accident, please call the roadside assistance provider shown on the info card kept in the car.
Roadside Assistance
BOXIV SHARE includes roadside assistance: if the car breaks down or something goes wrong without warning, a service provider comes out to you and makes emergency repairs on the spot.
In an emergency, such as when you cannot reach BOXIV SHARE Support, please contact the relevant roadside assistance provider directly.
Pulling the car out of a ditch
Pulling the car out when a tire has dropped
into a ditch or drainage channel
Towing
The cost of transporting the car to a designated location
after a breakdown or a flat battery
Emergency flat tire repair
Putting on the spare tire
when you have a flat
Contact Numbers by Station
The roadside assistance number differs depending on the car you are using.
Call the roadside assistance number on the info card for the station that handled your rental (the card with a green circle on the cover).